Round Two--Missing Ticket

Sent on my way from round one to two with a salute from the Carabineri I reluctantly join the line for Royal Air Morocc. When I arrive at the counter the polite woman informs me that my ticket is being held at the booth just across the hall. Now my paper ticket was supposed to arrive by mail. Those were the directions of the French email I got. By purchasing the tickets from the French version I saved 225 Euro, go figure. So when my tickets did not arrive at the Rome Center I called the New York office, because I could not locate a Rome office and they speak English...few. They informed me to pick my tickets up at the airport. So at this point I assume there is no problem. However, the inquisition from the Carabineri should have been an indicator of what I was up against. The man across the hall informs me that I have to buy my ticket. Well, I thought I already did. He says that the website does not charge the credit card, simply holds the reservation. He ensures me that in buying my ticket here, I will not be double charged. Fine, a small loss in my translation of French. Then Maximo (typical) tells me that my ticket is back at P. Barberini waiting for me to pick it up. Well that is great, how the hell was I supposed to know that, not to mention the ticket is therefore a two hour round-trip away from the airport. I ask him how I was supposed to know this when neither the confirmation email nor the airline notified me of this. Knowing that arguing will get me nowhere, I ask if he could find a solution. He calls the Rome office to see what he can do. Great there is a Rome office, why wasn't this information on the email! Surprise, Surprise...he can not issue the ticket here at the airport. Why? Because the ticket was mailed to me on "5 (not fifth) of December". Well it is now the 7th, I have checked the mail box multiple times on each day and guess what Maximo, no ticket! 35 minutes of me nicely arguing that the ticket did not arrive and him countering that he can prove that it did, yield me no closer to Morocco and no further from Rome. A solution I plead, I need a solution. You can purchase your ticket again for the same price and when you return go to P. Barberini and get a refund if in fact it was our fault. Terrified yes, I know all about refunds in Italy. Left with little choice, as I have nowhere in Rome to live, hardly any money, and a frail hope that everything will somehow work itself out, I reluctantly buy my seat for a second time. Ding, in an overwhelming slaughter Rome takes the Round...Levi appears to have little fight left in him. Will our desperate hero ever enter the promised land of the "secure" in the airport?